售前售后服务宗旨
Pre-sales and After-sales Service Tenet
  值得一提的是我公司是目前宁波市内唯一一家具备专业的技术部门及售前售后服务的专业性公司。
  What needs to mention is that our company is the only special company with professional technical department and pre-sales and after-sales service in Ningbo City.
“如何服务好客户？”这是我们奥博科仪一直在向自己提出又一直在回答的问题，之所以我们反复的回答，是因为随着奥博的发展、客户群的增大、经营项目的增加，我们服务的宗旨和服务的内容也在不断加深、扩大，赋予服务的内涵也不断丰富。目前，我们的服务包括以下几方面：
“How to serve the customers well?” This is the question that has always been proposed and answered by Aobo Scientific Instrument. The reason why we repetitively answer this question is that with the development of Aobo, increase of customers group and increase of business projects, our service tenet and service content are also deepening and enlarging, and the meaning endowed on service is also increasingly enriched. At present, our service includes the following several aspects:
 一、售前技术支持
I Pre-sales technical support
  在售前向有特殊技术要求及应用的客户提供仪器选型、配置、功能、性能和应用咨询，并为客户推荐性价比较高的产品。
Before the sales, for the customers with special technical requirements and application, we can provide consultation service for instrument model selection, disposition, function, performance and application, and recommend the products with high cost-performance to the customers.
二、售后安装、调试、保修、维修
II After-sales installation, debugging, warranty and maintenance
1、仪器到达客户单位后，免费安装、调试。
1. When the instrument arrives at the customers’ units, have installation and debugging for them for free.
2、质保期内免费保修、更换零部件（人为因素造成仪器损坏除外）。
2. During the warranty period, maintain and change the spare parts for the customers for free (except for the instrument damage caused by human factors).
3、质保期结束后，公司将继续帮助客户维修仪器，维修费和零部件更换价格低于市场价。
3. After the quality assurance period is over, the company will keep on helping the customers to maintain the instruments, and the maintenance fee and change price of spare parts are lower than the market price.
4、发现质量问题，24小时内技术响应，制订好解决质量问题的方案。
4. When discovering quality problems, the company will give technical response within 24 hours and work out the planning to solve quality problems.
三、客户对服务情况的反馈
III Feedback of customers to service
   接受客户意见与投诉，快速解决在销售和服务过程中产生的问题，建立多层次的客户意见与售后服务情况反馈渠道，检讨和改进工作。
We accept suggestions and complaints from the customers, rapidly solve the problems generated in sales and service process, establish customers’ suggestions and after-sales service feedback channel of various levels, and review and improve the work.